HP LaserJet 9000 Multifunction Printer series - How hp instant support works

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Information is gathered from your product and securely transmitted to Hewlett-Packard when
you click hp instant support. The hp instant support website reads the product data to analyze
the product’s current status. The website creates a customized Web page that appears in the
browser window and contains easy-to-follow text and visual aids. The hp instant support website
also directs you to additional services that are available for your product.

Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the
information (for example, serial number, error conditions, and product status) that will be
forwarded. Hewlett-Packard treats this information as confidential.