Information you can get from hp instant support
The hp instant support website provides these tools for troubleshooting and for maintenance:
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Firmware and software updates.
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Troubleshooting for recent events that are listed on the Event Log. For example, the product
might show a jam as the most recent event listed in the event Log. The hp instant support
website detects the event and provides troubleshooting information for the jam.
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Support packs.
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Product documentation, such as user guides and getting started guides.